Privacy Policy
Your privacy is important to us. This policy explains how we collect, use and protect your personal information when you deal with HFP Attachments.
Privacy Policy
Scraptech Pty Ltd
Trading as: ST Engineering, Hardwood Forest Products Australia & HFP Attachments
ABN: 64 165 917 288
Last Updated: 19 July 2026
1. Introduction
Scraptech Pty Ltd ("we", "our", "us"), trading as ST Engineering, Hardwood Forest Products Australia and HFP Attachments, is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with any of our businesses, visit our websites, request quotations, purchase goods or services, or otherwise communicate with us.
By using our websites or providing your personal information, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.
2. Who We Are
Scraptech Pty Ltd operates the following businesses:
- ST Engineering
- Hardwood Forest Products Australia
- HFP Attachments
We supply engineering, fabrication, manufacturing, hydraulic services, heavy vehicle repairs, forestry equipment, excavator attachments, custom-built equipment, spare parts and related products and services throughout Australia.
Our contact details are:
Scraptech Pty Ltd
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Australia
Phone: (03) 9762 6483
Email: sales@stengineering.com.au
Websites:
www.hardwoodforestproducts.com.au
3. Personal Information We Collect
Depending on your dealings with us, we may collect personal information including:
- Name
- Company name
- Postal and delivery addresses
- Email address
- Telephone number
- Mobile number
- Job title
- Information relating to your enquiry
- Details of machinery or equipment you own or operate
- Product enquiries
- Quotation requests
- Purchase history
- Warranty information
- Service history
- Payment information (excluding stored credit card details)
- Records of communications with us
- Information submitted through our websites
- Marketing preferences
- IP address
- Browser and device information
- Website usage information collected through cookies and analytics technologies.
4. How We Collect Information
We may collect personal information when you:
- Contact us by phone or email.
- Complete an enquiry form.
- Request a quotation.
- Purchase goods or services.
- Request technical support.
- Lodge a warranty claim.
- Subscribe to marketing communications.
- Visit our premises.
- Apply for employment.
- Visit our websites.
- Interact with us through social media.
- Communicate with our staff.
We may also collect information from authorised dealers, suppliers, manufacturers, finance providers, logistics companies and other third parties where permitted by law.
5. Why We Collect Personal Information
We collect personal information so we can:
- Respond to enquiries.
- Prepare quotations.
- Supply goods and services.
- Manufacture custom equipment.
- Arrange freight and delivery.
- Provide installation and commissioning support.
- Perform repairs, servicing and engineering work.
- Process warranty claims.
- Provide technical support.
- Manage customer accounts.
- Process payments.
- Improve our products and services.
- Send product updates and marketing communications where permitted.
- Meet legal and regulatory obligations.
- Protect our legal rights.
6. Cookies and Website Analytics
Our websites may use cookies and similar technologies to:
- Improve website functionality.
- Understand how visitors use our websites.
- Measure website traffic.
- Improve user experience.
- Support online advertising campaigns.
We may use services including:
- Google Analytics
- Google Ads
- Meta (Facebook) advertising technologies
These providers may collect information about your interaction with our websites in accordance with their own privacy policies.
Most internet browsers allow cookies to be managed or disabled through browser settings.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Employees.
- Contractors.
- Professional advisers.
- IT service providers.
- Website hosting providers.
- Payment processors.
- Freight and logistics providers.
- Manufacturers and suppliers.
- Finance providers (where authorised).
- Government agencies.
- Regulatory authorities.
- Courts and tribunals where required by law.
We do not sell your personal information.
8. Overseas Disclosure
Some technology providers we use may process or store information on servers located outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include:
- Secure business systems.
- Password protection.
- Restricted staff access.
- Firewall and antivirus protection.
- SSL website encryption.
- Secure cloud storage.
- Physical security of our business premises.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.
10. Access and Correction
You may request access to the personal information we hold about you or request correction of inaccurate or incomplete information.
Requests should be directed to:
sales@stengineering.com.au
We will respond within a reasonable timeframe.
11. Marketing Communications
We may occasionally send information about products, services, promotions and industry updates.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in our marketing emails; or
- contacting us directly.
12. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- provide our goods and services;
- comply with legal obligations;
- resolve disputes; or
- enforce our agreements.
When personal information is no longer required, it is securely destroyed or de-identified where practical.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our websites.
14. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:
Scraptech Pty Ltd
Trading as:
- ST Engineering
- Hardwood Forest Products Australia
- HFP Attachments
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Phone: (03) 9762 6483
Email: sales@stengineering.com.au
Websites:
www.hardwoodforestproducts.com.au