Shipping

Shipping policy

SHIPPING & DELIVERY POLICY – HFP ATTACHMENTS

HFP Attachments Pty Ltd
ABN: 64 165 917 288
Factory 3, 217 Colchester Road, Kilsyth VIC 3137
📞 (03) 9398 0493
📧 sales@hardwoodforestproducts.com.au
🌐 www.hfpattachments.com.au

 


1. Shipping Policy

We understand the importance of receiving your order as quickly as possible. To ensure fast processing, please provide a valid delivery address and contact phone number so our team or the freight carrier can reach you if required.


1.1 Order Processing Times

  • Orders are packed and dispatched within 24 hours where stock is available.
  • Orders are processed Monday to Friday, excluding public holidays, between 7:45am – 3:45pm AEST.
  • Orders placed on weekends or public holidays will be dispatched on the next business day.
  • In some cases, we may contact you for clarification before dispatch.


1.2 Stock Availability

All products are supplied subject to availability.
If an item is out of stock, we will contact you within 24 hours to:

  • Provide an estimated arrival date, or
  • Offer a full refund.


1.3 Shipping Methods & Costs

We ship Australia-wide using a range of freight and courier services.
Shipping costs are based on:

  • Product size & weight
  • Delivery location
  • Freight company surcharges

Exact freight charges are calculated at checkout prior to payment.


1.4 Estimated Delivery Times

Delivery timeframes vary depending on your destination, however typical delivery times are 2–10 business days.


1.5 Pickup Option

If you select Pick Up, orders must be collected from:
 Factory 3, 217 Colchester Road, Kilsyth VIC 3137
You will receive an email notification once your order is ready.

 


2. Delivery Policy

2.1 Delivery Requirements

Due to the size and weight of many of our attachments:

  • Deliveries may be redirected to the closest freight depot or commercial address with forklift facilities.
  • Any address that is a house — including farms and home-based businesses — is considered residential by freight carriers.


2.2 Unloading Responsibilities

It is the customer’s responsibility to ensure suitable unloading equipment is available.

  • Deliveries over 30kg require a forklift or similar lifting machinery.
  • Additional charges may apply if redelivery or special handling is required due to inadequate equipment.


2.3 Delivery Acceptance

An authorised representative must be present to:

  • Receive the delivery, and
  • Sign any required documents.


2.4 Missed Deliveries or Redirection

If delivery cannot be completed due to access issues or no one being available, redelivery fees may apply and are payable by the customer. 


3. Refunds for Shipping Issues (Summary)

This section is supported by your full Refund Policy and ACL obligations.


3.1 Incorrect Product Supplied

  • Must notify us within 48 hours of receiving the delivery.
  • We will replace the incorrect item once returned, and HFP Attachments will cover shipping.


3.2 Damage in Transit

  • Must notify us within 48 hours with photos.
  • We will arrange repair or replacement once the damaged item is returned.
  • HFP covers freight costs for confirmed transit damage.


3.3 Faulty Goods

Assessed in line with the ACL and our Warranty Policy.
HFP covers reasonable freight for approved warranty claims. 


4. Australian Consumer Law

This Shipping & Delivery Policy operates in addition to your rights under the Australian Consumer Law.
Customers are entitled to remedies for major failures and repairs/replacements for minor failures.

 


5. Contact Us

For shipping, delivery, or order queries:

📞 (03) 9398 0493
📧 sales@hardwoodforestproducts.com.au
🌐 www.hfpattachments.com.au


Delivery Notice

  • Orders are delivered by a variety of freight companies.


  • Due to the size and weight of most items, deliveries will be sent to the closest freight depot or a commercial business with forklift facilities. Any location with a house, including farms and businesses, is considered residential.


  • It is the buyer’s responsibility to ensure appropriate unloading facilities are available. Additional charges may apply if the freight company considers the delivery residential.


  • You or an authorised representative must accept delivery and sign supplied documents.


  • Deliveries over 30kg require suitable lifting equipment (forklift or reach truck). Customers are responsible for having the correct equipment on-site.