Sales Terms

Standard Terms of Sale & Warranty

HFP Attachments – Standard Terms of Sale & Warranty

Seller: HFP Attachments Pty Ltd
 ABN: 64 165 917 288
 Address: Factory 3, 217 Colchester Road, Kilsyth VIC 3137
 Phone: (03) 9398 0493
 Email: sales@hardwoodforestproducts.com.au
 Website: www.hfpattachments.com.au

This contract applies to the sale of all HFP Attachments products, including goods, attachments, spare parts, and services. The contract is legally binding once the customer submits an order or completes a purchase.



1. Definitions

  • Contract: This agreement, including these terms, any quotation, invoice, delivery docket, or other documents specifying payment terms.
  • Goods: Any equipment, attachments, spare parts, or accessories supplied by HFP Attachments.
  • Manufacturer: The maker of the Goods or any component thereof.
  • Non-recoverable costs: Costs not recoverable upon resale of Goods, including customer-specific options, transport, handling, storage, shipping, assembly, and interest.
  • Order: Customer order for Goods or Spare Parts.
  • Price: The amount payable for Goods, Spare Parts, or Services.
  • Purchaser: The person or entity purchasing Goods or Services.
  • Repairs/Services: Any repair, maintenance, or service performed by HFP Attachments.



 

 

2. Contract Formation

This contract becomes binding when:

  • The Purchaser submits an executed Order and HFP Attachments accepts it in writing; or
  • The Purchaser completes a purchase on the website or through any other sales channel.

HFP Attachments reserves the right to revise or withdraw quotations before acceptance without liability.



3. Price & Payment

  • Prices are as stated in the quotation or order and exclude taxes, duties, shipping, or insurance unless otherwise specified.
  • Payment for Goods must be made:
  • Goods: On or before delivery.
  • Spare Parts or Repairs: Within 30 days from the invoice month.
  • Interest of 2% per annum above the Seller’s bank overdraft rate applies to overdue payments.
  • Credit card payments (Visa, MasterCard) are accepted with a 1.5% surcharge.



4. Delivery & Risk

  • Purchasers must take delivery within 7 days of notification unless otherwise agreed.
  • Risk transfers at earliest of title passing, physical delivery to Purchaser, or delivery to carrier.
  • HFP Attachments is not liable for delays beyond reasonable control.
  • Returns of Spare Parts are allowed within 28 days with written approval and a restocking fee of 10–15%.



5. Warranty

5.1 Coverage

HFP Attachments provides a 1-year limited warranty on all products we manufacture or distribute, covering defects in materials and workmanship under normal use.

5.2 Warranty Period

12 months from the invoice date for the original purchaser, unless otherwise specified in product documentation.

5.3 Covered by Warranty

  • Defects in manufacturing or materials under normal usage.
  • Structural failure due to faulty workmanship (e.g., weld failure).
  • Replacement or repair of defective components at HFP Attachments’ discretion.

5.4 Exclusions

  • Normal wear and tear.
  • Misuse, neglect, improper installation, or lack of maintenance.
  • Unauthorized modifications or repairs.
  • Damage from collisions, accidents, or environmental conditions.
  • Consumables (hoses, pins, cutting edges) unless defective at manufacture.

5.5 Claims Process

  1. Contact HFP Attachments via phone: (03) 9398 0493, email: sales@hardwoodforestproducts.com.au, or our website.
  2. Provide invoice, product details, and a description/photos of the issue.
  3. Approved claims are repaired or replaced at HFP Attachments’ discretion.

Shipping: HFP Attachments covers reasonable transport for valid claims. Misuse or unauthorized modifications incur customer responsibility for costs.

5.6 Limitations

  • Liability is limited to repair or replacement of defective items.
  • HFP Attachments is not liable for indirect, incidental, or consequential losses, including loss of profits or productivity.

5.7 Australian Consumer Law

This warranty is in addition to ACL rights. You are entitled to replacement or refund for major failures, compensation for foreseeable losses, or repair/replacement for non-major failures.


 6. Cancellation & Returns
 
 6.1 General
The Purchaser acknowledges that many HFP Attachments products are manufactured or configured specifically to suit the Purchaser’s machine (including custom pickup sizes and hydraulic configurations). Orders for such Goods cannot be cancelled without the Seller’s prior written consent.
 
Any cancellation, return, or request for credit is subject to this section. Nothing in this policy limits the Purchaser’s rights under the Australian Consumer Law (ACL).
 
 6.2 Change-of-Mind Returns (Including Incorrect or Unsuitable Machine Setup)
HFP Attachments is not required to accept returns for change-of-mind, incorrect choice, or machine-related compatibility issues under the ACL. However, at the Seller’s absolute discretion, we may agree to accept the Goods for return as a goodwill gesture, subject to conditions listed.
 
 6.3 Restocking Fee
A restocking fee of 20% of the original purchase price applies. This fee covers administrative processing, inspection, non-recoverable costs, and reduced resale value.
 
 6.4 Freight & Transport Costs (Change-of-Mind Returns)
Return freight is the responsibility of the Purchaser. Goods must be returned using tracked and insured freight.
 
 6.5 Inspection & Outcome
Refunds or credits are processed only after inspection confirms the Goods are in resaleable, as-new condition.
 
 6.6 Faulty Goods (Australian Consumer Law)
ACL rights apply. Issues relating to incorrect machine setup are not faults.
 
 6.7 Cancellation of Orders (Pre-Shipping)
Orders may only be cancelled with written approval. Charges may apply for custom or in-production goods.
 

  • Cancellations require HFP Attachments’ prior written consent.
  • Approved cancellations may incur direct and indirect costs, including transport, handling, labor, and loss of profit, as reasonably determined.



7. PPSA & Security

  • The Purchaser grants HFP Attachments a security interest in all Goods and Spare Parts supplied, and in proceeds of previous or future supplies if payment is due.
  • HFP Attachments may register a Purchase Money Security Interest on the PPSR.



8. General

  • Governed by Victoria law; non-exclusive jurisdiction of Victorian courts.
  • Notices may be emailed to the Purchaser if provided.
  • Entire agreement: supersedes previous agreements.
  • HFP Attachments may vary these terms without prior notice.
  • Purchaser cannot assign rights without written consent.



✅ Binding for All Purchases

This contract applies to all HFP Attachments sales, whether online, in person, or via any other channel. Completing a purchase constitutes acceptance of these terms.